18.-21. September 2017Montreux, Switzerland
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19.09.2017 » Block 1 (11:30 - 12:30) | Block 2 (15:15 - 16:15) 20.09.2017 » Block 3 (10:30 - 11:30) | Block 4 (14:30 - 15:30)
Lisa Thomson, Chief Strategy Officer, Pathway Health Services, White Bear Lake, Minnesota, United StatesDonna Webb, Chief Networking Officer/Vice President of Clinical, Pathway Health Services and Volunteers of America, White Bear Lake, Minnesota, United StatesJane Danner, Director of Psychosocial Development and Support, Volunteers of America, Edina, Minnesota, United States
Remaining a premiere partner and leader within the dramatically changing health care landscape for seniors is a challenge and an adventure for clinicians and operators. It is time to re-imagine the way we provide care to obtain positive clinical and quality service delivery outcomes and become the premier partner in the marketplace. This multidisciplinary-panel composed of clinical, psychosocial and operational professionals and thought leaders will outline challenges currently faced by providers and trends posing additional challenges. The panel will provide innovative solutions to clinical, psychosocial and operational needs of the growing senior population. In addition they will walk through specific case examples of innovations from a provider, including a LGBT initiative, clinical/technology initiative and care transition process which positively impacted the seniors in their communities fostering independence, connectivity to medical personnel and families, sensitivity to cultural and personal preferences, while uplifting individuality amongst a vulnerably diverse population.
Lisa ThomsonLisa Thomson is the Chief Marketing and Strategy Officer at Pathway Health Services. She has over 25 years’ experience in the post-acute and long-term care setting as well as other healthcare settings. Lisa has had extensive experience in leadership and oversight of daily operations of numerous health care organizations in the Post-Acute Care Continuum. As a Chief Executive Officer, Vice President, Executive Director, Administrator, Marketing, Director, and Director of various IDT departments, she has been instrumental in supporting leadership teams (from all levels) through a number of organizational changes to establish regulatory compliance, standards of practice, operational strategies as well as Joint Commission Accreditation. Lisa is skilled in the coordination and leadership of compliance teams that aid facilities in achieving regulatory, clinical and financial turnaround.
Donna WebbDonna Webb is the Chief Operating Officer of Pathway Health Services. She has over 30 years of experience in long-term care settings as well as other healthcare settings. At Pathway Health Services, Donna has played a key role in the growth and development of its business practices and personnel. With over 20 years of leadership and consulting experience in long-term care, Donna’s experience includes 20 years of consulting on a national level to Volunteers of America assisting with the clinical direction, policy and procedure development, and the growth, guidance and support of the Directors of Nursing. Prior to becoming a consultant, Donna spent ten years in the long term care industry in hands-on management roles. Her leadership philosophy is participatory, inclusive and highly communicative, yet decisive at the appropriate times.
Jane DannerJane Danner has over twenty-seven years of experience in healthcare as a Consultant, for both Acute and Long Term Care, as well as for Assisted Living. Ms. Danner currently works as Director of Psycho Social Development and Support for Volunteers of America, a large multi-facility/program non-profit corporation. Jane has extensive experience in program development and leadership. She is recognized for her work in the areas of resident rights, caring for LGBT older adults, vulnerable adult, and advance care planning. Jane currently serves on the Training to Serve Board. Training to Serve is a non-profit organization providing education and resources to improve the quality of life of LGBT people as they age. Jane is presently involved with the Vulnerable Adult Justice Project advocating for vulnerable adults.
Stuart Shaw, General Manager, Village Baxter, Frankston, Victoria, Australia
The aged care sector traditionally has staff turnover rates ranging from 20% to 100% per annum. The time and effort invested in recruiting and training new staff is expensive and, with growing staff shortages in many countries around the world, is going to make it even more important to a business to better engage with their staff for long term staff retention. This session will discuss how an organization in Australia has had a staff turnover rate of less than 3% per annum for over 20 years. With rates of pay comparable to other organizations throughout the area, money is not the motivating factor for the majority of staff to stay with the organization. Using a “values based” approach to recruitment and by being creative in the overall engagement with staff in the workplace, learn how to apply similar principles to both attract and retain staff and reduce the costs of overall employment of new staff members.
Stuart ShawStuart Shaw is General Manager and Company Secretary of the Baptist Village Baxter Ltd. He is a Certified Practicing Accountant (CPA), member of the Australian Institute of Company Directors (MAICD), as well as an IAHSA founding member. Previously employed in both public and private Hospitals in Victoria and South Australia, Commonwealth and State Government administration, including Premiers Department, Health Commission and Insurance Commission. Stuart has presented at international, state and local conferences including the U.S., Austria and most major centres in Australia. An advisor to a number of not-for-profit boards for strategic planning, Stuart is the past President of the Retirement Villages Association (Victoria), past Vice President of Aged Care (Victoria), past Chair of the Peninsula Care Planning Group and convenor of the Workforce Innovation Network for the Region.
David Hughes, Chief Executive, Pozzoni Architecture Limited, Altrincham, Cheshire, United Kingdom Tracy Paine, Operations Director, Belong, Nantwich, Cheshire, United Kingdom
The English not-for-profit sector realized that building replacement versus refurbishment was the most sensible response to the 2000 Care Standards Act. CLS Care Services was keen to consider their own philosophy and approach new builds with particular attention to sustainability, flexibility, aesthetics, and dementia design theory. A two-year period of research and development led to their first new building and distinctive brand in 2007: Belong. Subsequently, four Belong Villages have opened and five more villages are under development. Furthermore, a Belong provider travelled through Australia and the United States in 2016 on a “Winston Churchill Travel Fellowship” to look at pioneering state-of-the-art dementia facilities and learn about best practice models of care. At this session the architect will critique Belong’s built schemes and explore program developments incorporated into the latest designs, while the care provider will share wisdom and images from the people met and facilities visited throughout her study tour that offer the deepest thought and inspiration.
David HughesDavid Hughes joined Pozzoni in 1984 after 4 years previous experience in Local Authority and Private Practice. Made a Partner in 1989, he was Senior Partner from 2007 to 2015 and is now Chairman. He has been involved with various forms of housing for older people since his qualification in 1983 and has particularly driven the debate on appropriate design for dementia in recent years. This has resulted in several innovative schemes designed by the Practice, culminating in 2008 with a Pinders / Caring Times National Care Award for best new ‘traditional’ Care Home in the UK and the Design & Health International Academy Award for ‘Best Elderly Care Project Worldwide’ in 2010. Most recently, in March 2012, the Practice won the 'Best Design & Construction Company' Award at the Laing & Buisson Independent Specialist Care Awards 2012.
Tracy PaineTracy Paine is the Operations Director for Belong award winning villages in the North West which will be opening its 6th village in Manchester in summer 2016. Tracy’s role involves the design, development, and operation of the Belong villages, designed to support older people on their journey from independent living to end of life care, recognising that this journey may not always be linear. Two thirds of village residents are living with dementia and the villages were designed from the outset to provide ‘a home for life’ through a continuum of care that can be flexible and adapt around each person’s changing needs. Tracy is Chair of the NCF Practice Forum and won Healthcare Design Champion in 2011. In 2016 Tracy was awarded a Winston Churchill Memorial Trust Travelling Fellowship to research housing and care facilities for older people in Australia and the United States.
Mary Stompe, Executive Director, PEP Housing, Petaluma, California, United States
It all started with the presenter giving her old iPad to her 80-year-old mother. She saw how it opened up her world, from reconnecting with relatives living on the East Coast to communicating with her doctor to joining Facebook and trying to "out friend" her. The idea of bringing iPads to the low income communities that the speaker oversees seemed like the most logical next step. The program has proven to change lives whether it be through reconnecting with friends and relatives or helping combat social isolation. During this session, the presenter will look at the steps and resources necessary to create a successful technology program with older adults. She will share the curriculum that was created and lessons learned throughout the process. Additionally she will look at software specifically designed for seniors. In addition, the “Visitry” application will be reviewed during the session to show an example of what applications are specifically targeted for older adults.
Mary StompeMary Stompe joined PEP Housing in 2004 as Executive Director. Prior to joining PEP Housing, Mary worked in nonprofit administration. Mary served on the Petaluma City Council. She is a Certified Public Accountant, Senior Professional in Human Resources, and a Real Estate Broker. She holds a Masters of Business Administration and a Bachelor of Science in Management. She has served on the Leading Age California Housing Subcommittee since 2006 and chairs that committee. Mary also serves on the Public Policy Committee and Board of Directors and has served as Treasurer and Secretary. Mary received the 2014 Advocacy Award from Leading Age National, 2013 Women in Business Leaders, Innovators and Visionaries, 2011 Pioneer in Affordable Housing award from the National Affordable Housing Management Association and the 2009 Outstanding Mentor Award from Leading Age California.
Sheri Peifer, Chief Strategy Officer, Eskaton, Carmichael, California, United States Erin Scherer, Executive Director, Capital Asset Management, Eskaton, Carmichael, California, United States
Continuously adapting to changing external environments is critical for service organizations and businesses across the world. As a nonprofit senior service organization, Eskaton's vision is "transforming the aging experience" with a mission of innovating and adapting services to meet the needs of older adults and their families. Seeing a void in the housing market in 2006, Eskaton established a sub-branded program called Livable Design, which helps home builders to integrate long lasting and functional design for a family's ever-changing lifestyle. Following Livable Design's launch, Eskaton turned its focus to a missing piece of its services: private duty home care and care management, developing Live Well at Home in 2015 to provide caregiving and companion support to older adults living at home. In year two, Live Well at Home expanded with Transforming Dementia Care to offer home care to people with chronic conditions. The session will provide lessons learned for innovating and adapting to an ever-changing environment.
Sheri PeiferSheri Peifer is Chief Strategy Officer for Eskaton, a California nonprofit senior service organization. She collaboratively works with healthcare, technology, academic and business partners to lead Eskaton’s forward-thinking approaches to positively transform the aging experience. Sheri focuses on establishing integrated service and care networks and expanding how Eskaton rethinks services for people living at home. Ms. Peifer speaks nationally on topics of innovation, care coordination, technology integration and envisioning the future. She serves on the LeadingAge California Board of Directors and chairs the Planning Committee. Sheri also serves on the EMERGE Leadership Selection Committee for the past 5 years. She is a LeadingAge Leadership Fellow program graduate, holds a BA in Family Studies and a MS in Gerontology and Education from California State University, Sacramento.
Erin SchererErin Scherer is Eskaton’s Executive Director of Capital Asset Management and joined the organization in 2008. Erin and her team are responsible for capital planning and budgeting as well as project management with building construction and design for Eskaton’s 30+ locations throughout Northern California. Erin is also leading Eskaton’s Livable Design movement, which is aimed at enhancing the home environment for all generations through beautiful, flexible, and inclusive design. She holds a bachelor’s degree in Business Management and is a Certified Aging-in-Place Specialist through the National Association of Home Builders. Erin has presented at conferences around the nation including DWELL on Design and Leading Age California. She has also been a guest speaker for the gerontology programs at American River College and California State University, Sacramento.
Scott Kaiser, Medical Director & Chief Innovation Officer, Motion Picture Television Fund & UCLA, Woodland Hills, California, United States Jim Finkelstein, Presdient & CEO, FutureSense, LLC, San Rafael, California, United States Arthur Woods, Co-Founder, Imperative, Seattle, Washington, United States
Imagine a senior community built intentionally from the inside out – with a unified sense of purpose amongst the staff, residents, and families alike. Faced with ever changing legislation, a shortage of qualified candidates, increased employee turnover and a myriad of other challenges, senior care organizations are considering new ways to build and develop their workforce to create transformative communities for residents and their families. When senior living facilities build intentional cultures, the community transitions to one where residents have a greater sense of individual purpose. Likewise, staffing senior communities with employees who have a greater sense of purpose has never been more important. Purpose-oriented workers are those who primarily see work as a source of fulfillment and serving others. This panel seeks to put key stakeholders in the "purpose" conversation in senior care to discuss how to build communities that truly enhance the lives and build meaning for the seniors being served, as well as the staff.
Scott KaiserScott Kaiser, MD, is a practicing geriatrician and Chief Innovation Officer at the Motion Picture & Television Fund, which provides services, support and assistance to the entertainment industry community. In this role, Dr. Kaiser leads efforts to improve population health and wellbeing through social and community-based interventions. Dr. Kaiser completed his undergraduate studies at Vassar College and his medical degree from the Keck School of Medicine of USC. To further his expertise in this field, Dr. Kaiser returned to Los Angeles where he served as a Health Media Fellow at UCLA. Dr. Kaiser leverages his expertise to tirelessly advocate for the improvement of aging services and geriatric care. He believes in looking beyond “healthcare” to meet people where they are and where health happens: in their daily lives, with their friends and families, in their communities.
Jim Finkelstein Jim Finkelstein, President and CEO of FutureSense, is a student and leader of people in business. With 35+ years of consulting and corporate experience, he understands the convergence of environment, culture, development and rewards in order to improve business performance through people. He has specialized in business strategy, organization strategy and people strategy, motivation and reward, compensation, organizational development, organization design, leadership assessments, communications and transformation. He has applied his competencies in all areas that impact people at work – from why they show up to why they stay. He has worked for diverse industries – from health care to high tech. He has built programs and provided services to Boards of Directors, senior executives, management and employees.
Arthur WoodsArthur Woods is a serial entrepreneur, writer, speaker and advisor to global brands on the future of work. He is the Co-Founder of Imperative, a breakthrough learning and development platform that is the first to measure and grow purpose within organizations. Imperative powers the largest global research endeavor on purpose, working with a wide range of organizations from LinkedIn to Sony. Arthur came from Google where led operations for YouTube’s Education division and oversaw YouTube for Schools. Arthur co-founded the Compass Fellowship, the leading collegiate social enterprise education program and Out in Tech, the largest global LGBTQ technology community. Arthur studied Operations and information Management at Georgetown University and Project Management at Stanford University. He is a three-times TEDx speaker, World Economic Forum Global Shaper, and a New York Venture Fellow.
Sue McKechnie, Executive Manager Community Services, Resthaven Incorporated, Adelaide, South Australia, Australia
Aged care is undergoing substantial reform in Australia. Policy and legislative directions are promoting consumer engagement and choice, along with individualized consumer service budgets. This session will outline the major policy changes in Australia from the perspective of a major not-for-profit aged care provider. It will explore the approaches taken to improve consumer engagement, adapt to a consumer-directed model of service and the substantial organizational culture change and business model adaptation required to operate successfully in the reformed system. Terminology such as consumer engagement, co-design, and co-production are being used in policy and program development. The presentation will provide Resthaven's interpretation, and demonstrate how they have utilized the skills and expertise of their Community Advisory Group participants to assist in designing services, and providing input/feedback about a range of relevant topics. The leadership and change management processes required to move the organization forward into a deregulated environment will also be discussed.
Sue McKechnieSue McKechnie is a Registered Nurse with broad experience within the health and aged care industry. She is a Fellow of the Australian College of Nursing, and Associate Fellow of the Australasian College of Health Service Management. Sue is currently Executive Manager, Resthaven Community Services, responsible for home and centre-based support for approximately 8,500 older people across metropolitan Adelaide and country South Australia. She leads a division of 500 staff. In 2016, the Australian Aged Care Quality Agency recognised Resthaven with a Better Practice Award. In 2013, Sue was recognised by the Board of Aged and Community Services South Australia with a Contribution to Industry award. She is a member of a number of groups advising government about aged care. Sue is also a member of the South Australian Premier’s Women’s Directory promoting leadership and mentoring for women.
Miwako Honda, Director, Geriatric Research Division, National Hospital Organization Tokyo Medical Center, Tokyo, JapanYves Gineste, President, Institute Gineste-Marescotti, Perpignan, FranceYoichi Takebayashi, Professor, Shizuoka University, Shizuoka, Japan
Dementia is a progressive, incurable illness. Behavioral and Psychological Symptoms of Dementia (BPSD) encompass a range of indicators including agitation, aggression, and delusions. BPSD is a key challenge in dementia care for both patients and caregivers. It can result in poor quality of care that leads to poor quality of life for patients. The multimodal comprehensive care -- Humanitude® -- is a French-origin methodology for the vulnerable elderly focusing on their perception, emotion, and oral communication. It is composed of four modalities of communication: eye contact, verbal communication, touch and assist to standing position. It also emphasizes the comprehensiveness of the modalities to perform two or more modalities simultaneously. This methodology has 38 years of clinical experience in France, other European countries, Canada and Japan. At this session consider how this multimodal comprehensive care methodology that utilizes artificial intelligence for video-based education system can assist both dementia patients and their caregivers.
Dr. Miwako HondaDr. Miwako Honda, earned both a law degree from Keio University and a medical degree from Tsukuba University. Dr. Honda currently serves as director of geriatric research division of National Hospital Organization Tokyo Medical Center, Japan. She had completed fellowship of geriatric medicine at Cornell University and has many experiences of clinical research. She started to implement Humanitude to Japan in 2011, and has developed training system for professional caregivers, education curriculum for medical and nursing schools in Japan.
Dr. Yves GinesteDr. Yves Gineste is visiting professor of Shizuoka University and president of Institute Gineste-Marescotti. He has 38 years of educational experience for professional caregivers and developed the multimodal comprehensive care methodology—Humanitude® with Rosette Marescotti. This methodology focuses on the perception, emotion, and oral communication for vulnerable elderlies. Currently it is implemented into more than 600 nursing homes and hospitals in France. Their activity is expanded to 6 European countries, Canada and Japan.
Dr. Yoichi TakebayashiDr. Yoichi Takebayashi is professor of informatics, Shizuoka University, Japan. His object of interest is artificial intelligence on cognition, and had worked with Dr. Marvin Minsky in MIT Media lab over years. He invented video-based analysis and education system for caregivers, which is applied for bedside training of professional caregivers.